Accessibility for Ontarians with Disabilities Act

Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Compliance it’s the law!

Are you providing “accessible service”  to persons with disabilities? Under the Accessibility for Ontarians with Disabilities Act (AODA) you must comply to the new standards. Organizations can be penalized if they are found guilty of an offense under this Act. A fine of up to $100,000 per day to your organization plus $50,000 to each Director if found liable on conviction. The AODA enforces a number of standards through inspections, compliance orders and administrative penalties

The new Accessibility Standard for Customer Service comes into effect across Ontario on January 1, 2012. If you have any employees, you will be required to establish policies, practices and procedures on providing goods or services to people with disabilities. You will also be asked to train your employees on:

  • how to communicate with people with various types of disabilities;
  • how to interact with people with disabilities who use assistive devices or require the assistance of a guide dog, other service animal or a support person;
  • how to use equipment or devices available at your premises, that may help people with disabilities access your services, such as TTY telephones, elevators, lifts, accessible interactive kiosks or other technology;
  • what to do if a person with a disability is having difficulty accessing your services;
  • protocol to take if service normally available to the disabled is temporarily not available.